APPOINTMENTS
To make your experience as relaxing as possible, please allow about 5 minutes of time to find the place.
When scheduling an appointment for braids, please make sure to send a photo of your natural hair from the back to see the length. Once booking is completed you will receive a confirmation statement with a date, time, location and instructions on how to prepare your hair. When you arrive, please text the number available in your confirmation email.
BRAIDING HAIR
Xpression Braiding hair is provided for all services. The MIMI Collection luxury bulk bundles will be included in the price for Bora Bora and Boho Braids. Other services may require you to bring your own human hair therefore please read service information before booking.
If you require extra hair for a fuller look or for longer lengths this will come at an additional cost. Please state your wishes in the booking form or contact your stylist directly.
PREPARING HAIR BEFORE APPOINTMENT
All clients must come with hair being clean, washed, blow dried straight and free of knots - NO EXCEPTIONS. Braids look better and last longer on hair that has some natural oil in it. Pease wash your hair up to 4 days before your appointment. Hair must be free from products, gels or leave-in conditioners.
RIGHT TO REFUSE SERVICE
Bella Avanti reserves the right to refuse services to anyone demonstrating inappropriate behaviour. Being prepared for your hair braiding appointment is just as important as the appointment itself – please make sure to follow instructions when a confirmation message is sent out to you. Please note, if you have attempted to book your appointment more than three times but have cancelled every appointment, you are no longer welcome to book any services with us.
APPOINTMENT DEPOSITS
Last minute cancellations have a great impact on our business. Because of this, all services require a minimum of 30% deposit that goes towards the cost of service fee and can paid via cash or bank transfer. An increased deposit will be required on selected premium services. This is usually required at the time of booking or can be negotiated if you need to pay at a later day. Deposits are non-refundable.
LATE POLICY
Please send us a message or give us a call if you are running late. We adhere to a 10 minute late policy. If you are running late more than 10 minutes past your appointment time, you might be asked to pay a late payment fee of £10. Due to high demand of hair braiding appointments during festival season, your appointment may be cancelled. Upon booking, the time is reserved exclusively for you to avoid conflicting with another client’s appointment time.
NO SHOWS
If you do not show up for your scheduled appointment, without contacting Bella Avanti to cancel, you will be required to pay in full before booking any hair braiding services in future. Payments can be made by bank transfer or we can send you an invoice to your email address.
CANCELLATION POLICY
We understand that sometimes circumstances beyond your control may mean you have to cancel your appointment. In order to respect the time of both our clients and staff, we simply ask that you notify of a cancellation or reschedule in a timely manner. Please give at least 48 hours notice, as a courtesy, if you need to cancel. We cannot offer refunds due to clients we turn away ensuring your appointment is held. We understand this policy may be frustrating for clients who have to cancel for genuine reasons. Please be aware that prior to your appointment, careful time and preparation is needed to prepare the braiding hair to deliver best possible service, therefore we reserve the right to retain the full deposit fee if you fail to reschedule.
RESCHEDULING
If deposit has been paid but you want to reschedule to a different date, please note, you can only reschedule once but if you fail to reschedule within 3 months or fail to come to your appointment second time, your deposit will be lost. Please be aware, during festival season, it may not always be possible to reschedule on your preferred date, therefore we will only be able to offer times that are available to us.
REFUNDS ON HAIR BRAIDING SERVICES
There are no refunds on any hair braiding services. If you do not like the service during the process or you are not satisfied with the end result please advise us immediately. We are happy to schedule a corrective service free of charge. The service must be a mistake from the service provider, not something you might have changed your mind after the service has been performed.
*Please note, same day style changes are prohibited.
CHILDREN POLICY
Children are welcome to come along, however please ensure they are not causing any disruptions during your appointment and are happy to wait for the whole duration.
PRIVACY
Information collected from you is only used if it is necessary for one of the reasons specified in the General Data Protection Regulation. For more information, please read the full privacy notice at https://www.bellaavanti.co.uk/privacy-policy If you have any concerns, please contact us using the details provided in my privacy notice.